Payments
Refund policy
We want paid training to be straightforward. This policy explains how to request help with a course purchase.
Requesting a refund
Contact the service administrator as soon as possible with the account email, course and payment date. Do not send a password or passenger information.
When a refund may be available
A refund may be considered when a payment was duplicated, a course could not be accessed because of a service fault, or the request is made within any statutory cancellation period that applies to your purchase.
Company credits
Unused company credits may be reviewed by the account administrator. Credits already assigned to a staff enrolment may not be refundable once training has started, subject to applicable law and the purchase agreement.
After a refund
A refunded individual enrolment may be closed and its certificate eligibility removed. Stripe or the original payment provider returns funds to the original payment method.