Terms

Using Safe School Journeys

These terms explain how accounts, purchases and training records work. Please read them before buying a course.

Accounts and course access

Use your own details and keep sign-in or secure access links private.
Paid specialist course access starts only after the payment provider confirms payment to the server. A return to the website after checkout does not itself unlock training.
Company-funded access is limited to the role and enrolment assigned by the organisation. Access may be withdrawn by an authorised organisation administrator.

The £10 course price and chosen role are shown before checkout. Card payment is handled by the payment provider.
A cancelled or failed checkout does not create paid access. A refunded or disputed purchase may close the enrolment and affect the completion record.
To request a cancellation or refund, contact support with your account email and payment date. Your statutory rights are unaffected; see the refund policy for more information.

Work through every required lesson and pass every required knowledge check at the pass mark shown. The feedback form is optional.
Assessment retries are currently unlimited. Do not complete another person’s assessment or share answers.
The training supports safer practice but does not replace employer procedures, supervision, local authority requirements or advice from a qualified safeguarding lead.

A certificate record is generated when the server confirms all required lessons and passed assessments. Learner access to printable certificates is currently disabled; authorised administrators can see the record.
If learner certificate access is enabled later, it may be provided to everyone or to selected learners. Organisation administrators may access evidence for staff training they funded.
A certificate may be revoked or superseded if the underlying payment, identity or completion record is invalid. Verification details are not public while learner certificate access is disabled.

The service may be unavailable during maintenance or provider incidents. If saved progress appears missing, contact support using the account email you used for training.
Do not attack the service, attempt to access another learner’s information, upload unlawful content or enter passenger-identifying information in feedback or support fields.